Frequently Asked Questions

Some Frequently Asked Questions are answered below for your convenience. If your question is not addressed here or you need clarification, please contact Customer Service .

How does Phoneiscash work?

1. Find your device you wish to sell, add it to the selling cart and proceed to check out.
2. Ship the device to Phoneiscash.
3. Phoneiscash mail you a check in return.

If my device is not on the list will you still purchase it?

Try as we might, there are always a few devices out there that aren’t in our database. However, we’re always updating Phoneiscash with new products and categories. If you don’t see your item, please contact Customer Service and we’ll research it and let you know if we can make you an offer.

How long does it take from the time I ship my item to you for inspection to the time I receive my payment?

The time that delivery via the United States Postal Service takes is out of our control, but usually is only a few days. Once we receive an item, we turn it around as quickly as possible, and update you as to our progress. We notify you once we’ve inspected your item and payment is on the way. Please allow a few days for payment to arrive after you receive the confirmation email. In most cases, you will receive a check within 4-6 weeks of our receipt of your device. Checks are sent via standard First Class Mail, which usually makes delivery within 5 mailing days. You will be notified via email when your check is processed, so that you can keep an eye out for it.

What if I'm unsure if my device meet the "Condition Requirements"?

You can still send it in. We will gladly evaluate any device you send in. If your device does not pass our tests, it can be returned at your expense or we can recycle it free of charge. We will insure recycled phones do not become a source of environmental pollution.

Is there a limit on the number of items I can sell to Phoneiscash?

No! The more items you sell, the more cash you make.

Do you want my charger and other accessories?

Yes, we do. Please include chargers, Bluetooth headsets, or any accessories in the package if not in use.

Do I have to pay for shipping?

Unlike other websites, we do not send you a box with a prepaid shipping label because it will cause a major delay on the whole order transaction. Nobody wants to wait that long for their own money. We want to get your money you deserved as soon as possible that's why we pay more money for your phone than anyone else.

How should I package my item?

You should carefully package your item to ensure that it is not damaged in transit. Sending the device in its original packaging is a great way to send it. If you do not have the original packaging, use old newspapers, bubble wrap, or other packaging material to cushion your item. Phoneiscash is not responsible for shipping damage that may occur in transit.

I still have a question. What can I do?

If you have any questions or you are concern about your order please use our web form to contact us. We are here to help!