Frequently Asked Questions

Some Frequently Asked Questions are answered below for your convenience. If your question is not addressed here or you need clarification, please contact Customer Service .

How does PhoneisCash work?

1. Locate your cell phone, by manufacturer and model, in the drop down list.

2. Submit Your Information.

3. Ship your cell phone(s) and battery to Phoneiscash.com

3. You will receive a check after 30 days from the day we receive your cell phone(s).

If my cell phone is not on the list will you still purchase it?

While we monitor the cell phone market daily, we may have inadvertently failed to list an item that is still of value; If you have a newer phone that is not listed or have a question about any cell phone's value, please contact Customer Service to inquire if it is a model we buy.

How long does it take to get my check?

Payment will be sent by mail after 30 days ( normally in 5 weeks ) of the receipt of the cell phones.

Do I need to send the SIM Card with my phone? Are the memory card and the SIM card the same?

No. The SIM card contains your personal information along with your address book. It is not necessary to send the SIM card in with the phone. The memory card is used to share downloads, pictures, games, ring tones, etc.

Do you track stolen cell phones?

We do not track stolen cell phones, but we keep a record of esn numbers of the phones that we purchase so a stolen phone can be cross checked. We also work with law enforcement agencies and report suspicious activity.

What if I'm unsure if the phone is in "acceptable condition"?

We will gladly evaluate any accepted model phone you send in. If your phone does not pass our tests, it can be returned at your expense. Phones received in non-working condition will be recycled/disposed of, within 14 days, according to state and federal regulations and further handled according to US EPA standards. We will insure recycled phones do not become a source of environmental pollution.

What if I want my cell phone back?

Once the phones have been received by Phoneiscash.com they will be returned only if we no longer purchase the phone or the phone is broken. Those phones can be returned at the owner's expense or we can recycle them for free.

How many cell phones can I sell on Phoneiscash.com?

There is no limit on the amount of phones you can sell on our web site.

What if my cell phone has a few dings and scratches but still works, will you accept it?

Absolutely! As long as the phone will make a test call, has a clear ESN/DEC #, power on, LCD displays work and not broken or bleeding, keypad works, scroll bars works, no corrupt software, no broken antenna, no water damage, no loose or broken flip, display light comes on, display light comes on, ringer works, speaker and microphone work, camera works and does not has any crack on the  body, we will pay you for it.

Cosmetic condition will have no effect on whether the phone will be purchased or not.

Do you want my charger and other accessories?

All we need is the phone and the battery, home charger is optional but appreciate. You can include your phones accessories, but we will not pay any extra for accessories.

What if my cell phone is broken and cannot be repaired, will you still pay me for it?

If the phone is broken and cannot make a test call, does not have working speaker and mic, bad LCD or won't power up, it will not be purchased. If you send us the phone, however, it will be recycled properly.

What if I accidentally send you the wrong phone?

It's important that you identify and enter the proper manufacturer and model number when you make your transactions. Double check your information before you submit it. If there is a discrepancy in your transaction, a Phone Is Cash  representative will contact you.

What if my phone has a personal lock code?

If your phone has a personal lock code, please unlock the phone or send the code along with the phone. The technicians cannot test a phone with a lock code activated, therefore the transaction cannot be completed and your phone will be disqualified.

Do I have to pay for shipping?

Unlike other websites, we do not send you a box with a prepaid shipping label  because it will cause a major delay on the whole order transaction.  If we offered prepaid shipping it would take close to 30 – 45 days for you to get cash for your phones. Nobody wants to wait that long for their own money. We want to get your money you deserved as soon as possible that's why we pay more money for your phone than anyone else.

How do I ship my phone?

Shipping your phone(s) is the best part next to getting your money. You can easily take your phone to the local post office, any shipping center such as, UPS, FEDEX, DHL and have it shipped for $2 to $5 dollars. In most cases they will package it for you. If you choose to use your own packing materials, it can cost as little as $1.50. It is that simple.

What if the prices you pay for the phones change after I send my phones in?

Once a transaction has been made for a specific price, that price will be honored if the transaction/order was made before the price change. A price change will not impact a transaction unless a period of 30 days has passed since the transaction/order was first made.

Any phones received 30 days after a price change will be reflected the new amount.

I still have a question, how can I talk to customer service representative?

If you have any questions or you are concern about your order please use our web form to contact us. This way we can keep our expenses low and pass the savings to you.